SAFE & QUALITY
In our hotels, we believe that safety is the most important thing and for that reason, we are committed to updated Quality and Safety protocols so that our clients have nothing to worry about.
That is why most of the protocols that you will find below are here to stay!
Our staff is trained in covid-19 regulations and is prepared to act in case of a positive test. In the common areas there are also new safety protocols and actions are carried out to avoid possible contagion. All our staff follows a protocol of hand and uniforms disinfection and works with ecological and approved masks. Even if you don't see them, they are smiling!
We have increased the frequency of disinfection with viricide in the contact areas, we recommend payment by credit card or room debit to pay for everything at once, we promote the use of Pre Check-In online to avoid queues and contact elements, we have signage to ensure the safety distance, as well as hydroalcoholic gel dispensers and security screens. Do not hesitate to contact our reception team!
We control the capacity in all common areas, and we have increased disinfection and cleaning, we also have limitations in the elevators. We have indications and signposting in order to respect the security measures. Enjoy our spaces, safely!
We respect the safety distances between tables, disinfect with viricide and ventilate therooms frequently to ensure air renewal. At the bar, we have screens and signage tomaintain the safety distance, as well as hydroalcoholic gel stations. We have also designed QR codes to avoid contact with the bar menus.Don't forget to taste our wonderful cocktails!
We disinfect with viricide every time there is a new costumer and we have a strict policy ofchanging tongs and disinfecting the contact areas throughout the service. We also ask allour customers to disinfect their hands repeatedly and wear a mask every time they leavethe table to ensure safety measures. The beverage menu is available in QR format andshifts have been established in order to have a smaller capacity in our facilities. We havealso increased individual servings at our buffet. Thanks to the security measures, we can continue offering the show cooking service. Our varied gastronomy will not leave you indifferent!
We have removed decorative elements and increased disinfection with approved viricides. We have created an exhaustive cleaning protocol of the contact elements and we have promoted natural ventilation. We have also reduced the use of amenities and installed dispensers to disinfect more safely and contribute to the environment by reducing the amount of plastic. We have delayed the check-in time in the rooms so that we can disinfect the rooms for a longer period of time. Relax without worries!
In our pools, we have created a protocol for the disinfection of hammocks with viricides recommended by the WHO and the capacity has been reduced in order to maintain a correct safety distance. The use of a mask is not compulsory neither in the sunbeds nor inside the pool, but it is compulsory to go to the bathrooms or to the bar. Enjoy the sun and our pools!
ANIMATION AND ENTERTAINMENT
The entertainment activities are carried out while ensuring safety measures: limitedcapacity, disinfection of objects and hands, safety distances, priority in outdoor activities,... Our entertainment team has everything ready for you to have fun!
We have the ISO MULTISITE 9001 certification and the COVID-19 Hygiene Response Group seal. Quality and safety are paramount in our hotels.